Editorial Talabre, we are committed to upholding the highest standards of security, ethics, and regulatory compliance in managing scientific resources (datasets, presentations, PDFs, etc.). Our reporting channel allows users, communities, institutions, and other stakeholders to report any issues related to the use of the platform, including potential data security breaches, ethical violations, or misuse of resources. This form, hosted on our website, is an accessible and confidential tool to ensure transparency and protect the rights of all involved parties.
Talabre complies with international regulations such as HIPAA, GDPR, LGPD, and ethical and technical standards including FAIR, DORA, CARE, Open Science, ISO 27001, ISO 27002, ISO 27017, ISO 27018, Dublin Core, ORCID, CC Licenses, COAR, and ISO 27005. Our advisory services from the initial stages of your research help prevent issues, and this channel ensures a swift response if concerns arise, such as:
Security Breaches: Unauthorized access to sensitive data (e.g., protected health information, personal data).
Ethical Violations: Misuse of community data (e.g., breaching CARE principles) or lack of transparency (e.g., against DORA or Open Science).
Platform Errors: Accidental upload of sensitive data, incorrect metadata, or issues with certificates (Basic, Standard, Advanced, Elite).
Other Issues: Questions about regulatory compliance or resource management.
Our reporting channel is designed to:
Protect Users: Ensure that personal, medical, or community data is handled securely and ethically.
Promote Transparency: Allow anyone to report concerns confidentially.
Improve the Platform: Gather feedback to optimize internal processes and strengthen regulatory compliance.
Support Communities: Respect the rights of Indigenous and local communities, aligning with CARE principles.
Access the Form: Complete the online form available at www.talabre.com/complaints.
Provide Details: Include information about the issue, such as the type of concern, the affected resource (e.g., dataset, certificate), and any relevant evidence.
Guaranteed Confidentiality: All reports are handled confidentially, with data protected using AES-256 encryption and restricted access to Talabre’s authorized team.
Timely Response: Our team will review the report within a maximum of 5 business days and, if necessary, request additional information. For data breaches, we will notify authorities and affected parties within the required timeframes (60 days for HIPAA, 72 hours for GDPR, reasonable timeframe for LGPD).
Resolution: Talabre will take corrective actions, such as removing sensitive data, correcting metadata, or coordinating with covered entities (e.g., signing a BAA/DPA), and will communicate the outcomes to the reporter while respecting confidentiality.
Authors: Researchers, academics, or students who upload resources and identify issues (e.g., accidental upload of PHI, ethical violations).
Communities: Indigenous or local communities affected by the use of data (e.g., breaching CARE principles).
Institutions: Universities, hospitals, or covered entities identifying non-compliance (e.g., lack of a BAA/DPA).
External Users: Anyone who notices an issue with Talabre’s public resources (e.g., non-anonymized data).
Funders and Journals: Entities requiring compliance with FAIR, DORA, or Open Science and detecting irregularities.
If you prefer to report a concern through other means or have questions, contact us:
Email: support@talabre.com
Send your report or questions about the process. Response within 48 hours.
Phone: +56 9 3529 7200 (Chile)
Available Monday to Friday, 9:00-17:00 CLT. Call costs depend on your provider; international calls may incur additional charges.
Postal Address: Editorial Talabre, Avenida Libertad 269, Viña del Mar, Chile
For formal reports via certified mail. Response within 10 business days.
Website: www.talabre.com/ayuda
Consult our Compliance Kits (FAIR, GDPR, LGPD, HIPAA, DORA, CARE, Open Science, ISO 27001, ISO 27002, ISO 27017, ISO 27018, Dublin Core, ORCID, CC Licenses, COAR, ISO 27005) for more information.
Confidentiality: All reports are processed with AES-256 encryption and restricted access, aligned with ISO 27001, ISO 27002, ISO 27017, ISO 27018, GDPR, LGPD, and HIPAA.
Transparency: We will inform the reporter about progress and resolution, respecting applicable regulations.
Ethics: We align with CARE, DORA, and Open Science to protect community rights and ensure fair evaluations.
Security: Our platform uses AES-256 encryption, regular audits, and contracts (BAAs, DPAs) to protect sensitive data.
Internal Feedback: Reports help us improve processes, optimize certificates (especially Standard, Advanced, Elite), and train our team.
Regulatory Compliance: Ensures Talabre responds to data breaches or ethical issues per HIPAA (60 days), GDPR (72 hours), LGPD (reasonable timeframe), and ISO 27001/27005.
Community Protection: Supports CARE principles by allowing communities to report misuse of their data.
Academic Trust: Strengthens the credibility of Talabre’s certificates, aligned with FAIR, DORA, Open Science, ORCID, CC Licenses, COAR, and Dublin Core.
Ease of Use: The form is accessible, confidential, and available in English, Spanish, and Portuguese, promoting inclusion.
Talabre is committed to ethical and technical excellence. Your report helps us protect users, comply with regulations, and strengthen our platform for the global scientific community.